Tuesday, February 7, 2012

Reinstalling a Tracemaster Server

I've been doing support recently for a few customers whose servers have died.
Reinstalling Tracemaster can be quite an extensive process, especially when using scanners.
The following provides a list of resources and some pointers to help the process along.


Install the latest SQL Server Express (at present, SQL Server Express 2008 R2 SP1)

Install the scanner software:
www.etracemaster.com/wlstudio_37.exe (Wavelink Server)
www.etracemaster.com/HTM_PDE_221a.exe (latest Tracemaster scanner program updates)

Install Tracemaster from the install CD.

Install the latest version of Tracemaster Software:
www.etracemaster.com/HTMUpdate_Packer_4_223f.exe (for Windows 7/XP)

Wavelink Setup:

(1) install wavelink server
(2) go to Start > Programs > Wavelink Studio > Wavelink Administrator
(3) got to Utilities > Authorization and copy the registration information over exactly from the old computer (check both Wavelink Studio NT/95, Wavelink Studio User Pack), or if the old computer is dead you will need the Registration codes which should be recorded elsewhere

(4) click the leftmost icon in the toolbar and start the monitor for 'localhost'
(5) Double click port 2001, remove the tick from 'Initialise Monitor on server startup', and click 'Shutdown'
(6) Click the second-to-left (green) icon in the toolbar to start up a new monitor. Choose TCP/IP, port 1000, in the next screen click 'browse' and select 'C:\Program Files\Harvestmaster\HTM_PDE_Stock_Control.exe'.
Tick 'Reset Monitor upon server startup', then leave the settings as-is and click 'Finish' in the final screen.
(7) Do the same again, this time using port 2000 and selecting 'C:\Program Files\Harvestmaster\HTM_PDE_PalletPack_IntLabel.exe' or one of the other pallet packer products depending on your packing process.

This completes the Wavelink setup. Wavelink and the two monitors should automatically start up when the computer is started.

If you open Wavelink Administrator and monitor localhost, it shows connections to the server as they happen, which can be useful for troubleshooting.

If you need to test that the Wavelink server is configured correctly (particularly when wireless scanners are not working), you can use the 'Virtual Client' in Start > Programs > Wavelink Studio > Wavelink Virtual Client.

Click 'configure' and create an assignment to a port and IP address ('host' doesn't matter), set it as current, set the screen to 21x16, and then you should be able to use the stock control and pallet packer programs as if you were on a scanner.

Most problems with non-connection are cause by
- firewalls (turn off to test)
- IPV6 being enabled on Windows 7
- incorrect IP configuration of the Wireless network
- Wavelink not being installed, registered properly, or the monitors not being started as mentioned above

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